Terms and Conditions

CUSTOMER CARE

WE WOULD LOVE TO HEAR FROM YOU. IF YOU HAVE ANY QUESTIONS, FEEDBACK OR ISSUES WITH YOUR ORDER PLEASE CONTACT INFO@KUZYK.NYC

TERMS & CONDITIONS

  1. GENERAL
  2. ORDERS, ACCEPTANCE, AVAILABILITY & PRICING
  3. DELIVERY
  4. Quality
  5. Returns
  6. Ownership
  7. MISCELLANEOUS
  1. GENERAL

    • ACCESSING THE WEBSITE MEANS THAT YOU AGREE TO THE TERMS AND CONDITIONS
  2. ORDERS: ACCEPTANCE, AVAILABILITY & PRICING

    • ALL ITEMS ARE NEW
    • ALL SALES ARE TRANSACTED AT OUR CURRENT PRICES
    • All SALES PRICES ARE EXPRESSED IN U.S. DOLLARS
    • PRODUCT ITEMS MAY BE WITHDRAWN AT ANY TIME WITHOUT NOTICE
    • WE RESERVE THE RIGHT TO REFUSE TO ACCEPT ORDERS. IF YOU HAVE PAID FOR YOUR ORDER IN FULL AND, DUE TO PRODUCTION CONSTRAINTS, WE CANNOT PRODUCE/DELIVER YOUR ORDER YOU WILL BE REFUNDED YOUR PURCHASE PRICE.
    • PRICES ARE SUBJECT TO VARIATION WITHOUT NOTICE. THE PRICE PAYABLE FOR THE GOODS SHALL BE THE PRICE APPLICABLE ON THE DATE THE GOODS ARE CONFIRMED AS ORDERED AND PAID IN FULL.
    • DELAYS IN COMPLETING THE CHECKOUT PROCESS AND PROVIDING PAYMENT MAY RESULT IN AVAILABLE STOCK BEING ALLOCATED TO ANOTHER PURCHASER WHO COMPLETED THEIR CHECKOUT MORE QUICKLY.
  3. DELIVERY:

    • WE CANNOT GUARANTEE DELIVERY TIMES
  4. QUALITY:

    • All suede and nubuck leathers are produced using a buffing process, which creates the smooth velvet-like surface of the leather. Buffing leaves a nap of small fibres on the surface of the leather. These small fibres can sometimes come off the leather and lodge onto other fabrics or materials. It’s called ‘crocking’ and is an inevitable possibility when dealing with these kinds of leathers. These small fibres can produce what looks like a stain on other material, but it’s something that a good leather / suede cleaner should be able to remove. Anyone purchasing a suede or nubuck garment should be aware of the risk of crocking and keep the garment from rubbing against any precious materials, especially light colored ones where the small fibres would be most apparent.
  5. RETURNS:

    • KUZYK WILL CHARGE YOU FOR THE SHIPPING COSTS TO RETURN THE PRODUCTS
    • REFUNDS CAN BE MADE WITHIN TEN DAYS OF ORIGINAL PURCHASE DATE
    • ALL REFUNDS WILL BE MADE USING THE SAME MEANS OF PAYMENT YOU USED FOR THE INITIAL TRANSACTION, UNLESS YOU REQUEST THE REFUND TO BE MADE USING A DIFFERENT MEANS OF PAYMENT. IN THIS CASE, YOU WILL BE CHARGED any ADDITIONAL COSTS INCURRED TO REFUND THE AMOUNT TO THE DIFFERENT MEANS OF PAYMENT YOU CHOOSE.
    • IF THE RETURNED GOODS ARE FOUND TO BE:
      1. DAMAGED, FOR INSTANCE SHOWING SIGNS OF WEAR, ABRASION, NICKS, SCRATCHES, DEFORMATION, ETC., or
      2. NOT COMPLETE WITH ALL PARTS AND ACCESSORIES (INCLUDING UNALTERED LABELS STILL ATTACHED TO THE PRODUCT),or
      3. UNACCOMPANIED BY THE INSTRUCTIONS/NOTES SUPPLIED, THE ORIGINAL PACKAGING AND PACKING
      4. YOU BE ACCOUNTABLE FOR THE DECREASED VALUE OF THE PRODUCT, AND BE ENTITLED TO RECEIVE A REFUND EQUAL TO THE RESIDUAL VALUE OF THE PRODUCT.
      5. KUZYK MAY ALSO DECIDE TO NOT ACCEPT THE RETURN AND SEND THE ITEM BACK TO YOU AT YOUR OWN EXPENSE. IN ORDER TO AVOID THIS, WHEN YOU FIRST RECEIVE YOUR ORDER YOU ARE KINDLY REQUESTED NOT TO HANDLE THE PRODUCT OTHER THAN AS STRICTLY NECESSARY TO SATISFY YOURSELF CONCERNING THE PRODUCT’S NATURE, CHARACTERISTICS AND FUNCTIONING.
    • IF YOU HAVE A RETURN PLEASE EMAIL US AT INFO@KUZYK.NYC WITH THE FOLLOWING INFORMATION:
      • NAME:
      • ITEM PURCHASED:
      • DATE PURCHASED:
      • REASON FOR RETURN:
      • CONTACT INFO:
      • NAME:
      • PHONE NUMBER:
      • E-MAIL:
    • AND RETURN THE PRODUCT TO THE FOLLOWING ADDRESS:
      ATTENTION KUZYK
      6 ST JOHNS LANE
      NEW YORK, NY
      10013
  6. OWNERSHIP

    • KUZYK IS OWNED BY KUZYK FASHION LLC.
  7. MISCELLANEOUS

    • COLOR OF THE WEBSITE:
    • EVERY EFFORT HAS BEEN MADE TO ENSURE THE PRODUCT COLOURS SHOWN ON THE WEBSITE ARE AS CLOSE AS POSSIBLE TO ACTUAL COLORS, HOWEVER, DIFFERENT COMPUTER SCREENS AND DEVICES MAY SHOW SLIGHT VARIATIONS AND WE CANNOT ACCEPT REFUNDS OR EXCHANGES IF YOU FEEL THE COLOR YOU RECEIVE IS DIFFERENT TO THE COLOR YOU SAW ON YOUR COMPUTER SCREEN.

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